Help & Info

FAQ (Frequently Asked Questions) Look for your question in our on-line help!

On-Line Help Give it a try. Click on the question mark. Latest Updates click to download latest update for windows program. We Understand Trying to get the reports to the budget review board, print out the teacher’s paychecks and write the purchase orders for the new school additions. Our software can help and we can help you learn and run our software

Our helpdesk is available 8am – 4:30pm Monday thru Friday. Our email mailbox is available 24 hours a day, 7 days a week. Email us your concern, support@infomaticny.com Our helpdesk staff is dedicated and resourceful. We understand that our software is a tool to facilitate you in doing your job. Our helpdesk staff also test our new programs before they’re sent out, and trains our new customers. Our software is easy to use. Most of our customers are trained on our software within days. The screens are designed to be self-explanatory. We listen to what you need from an accounting package and write our software to answer those needs. On-site Training is available. We understand that you may want to learn everything and see how to use our software effectively and efficiently, within your customized office. We are in the business to stay in the business and we will be glad to help you. We learn a lot by training you and helping your office adapt to our new software, and we use that information when we make program modifications and designs. Re- Training is available. Not everyone works at the same job forever. We are available to train another staff member to work on our software whenever you may need to. Knowing this is like having a good friend to fall back on. Training is available at Info-Matic. We have a computer lab at our office, where 12 computers are setup to train your staff. Since our lab is at the same location as our helpdesk staff and programmers; you get to meet the people that you speak to on the phone and the personnel that writes and test your programs. Web- Support will be available shortly. We are writing up our answers to your most frequently asked questions. Those only do once a year tasks, or what happens if, or we want to install a new computer. You know the questions. We will tell you the answers.

Stop In and Visit Us: We are in Duchess County, New York. We are right off of Route 84, Fishkill Exit. Take the RT-52 exit- exit number 12- towards FISHKILL. We are next part of the All-Sport Complex off of RT-9 and RT-52, less than 2 miles from the exit off of Route 84

To contact us:

Phone: 845 897-3579 Fax: 845 897-3948 Email: support@infomaticny.com